%define otrs_userid 65414 %define otrs_groupid 65414 %define serverdir %(apxs -q htdocsdir 2>/dev/null) # To create a customized installation of OTRS: # autospec -u otrs -a5 \ # -d "installdir=%serverdir/../www.example.com, \ # sitename=example, \ # adminmail=webmaster@example.com" %if "%{?installdir}" == "" %define installdir /opt/otrs %endif %if "%{?sitename}" != "" %if "%{?servername}" == "" %define servername otrs.example.com %endif %define serverlogdir %(apxs -q logfiledir 2>/dev/null) %else %if "%{?aliasdir}" == "" %define aliasdir /otrs-web/ %endif %endif %if "%{?scriptaliasdir}" == "" %define scriptaliasdir /otrs/ %endif Name: %{?sitename:%sitename-website-}otrs Version: 4.0.19 Release: 1mamba Summary: An Open source Ticket Request System (also well known as trouble ticket system) Group: Applications/Web Vendor: openmamba Distribution: openmamba Packager: Silvan Calarco URL: http://www.otrs.org/ Source: http://ftp.otrs.org/pub/otrs/otrs-%{version}.tar.gz Source1: otrs-initscript Patch0: otrs-3.2.16-perl-5.16.patch License: GPL ## AUTOBUILDREQ-BEGIN BuildRequires: apache-mod_perl BuildRequires: libperl BuildRequires: perl-Algorithm-Diff BuildRequires: perl-Authen-NTLM BuildRequires: perl-Authen-Radius BuildRequires: perl-CSS-Minifier BuildRequires: perl-Class-Inspector BuildRequires: perl-Convert-BinHex BuildRequires: perl-Crypt-PasswdMD5 BuildRequires: perl-DBI BuildRequires: perl-Date-Pcalc BuildRequires: perl-Digest-HMAC BuildRequires: perl-Email-Valid BuildRequires: perl-Encode-Locale BuildRequires: perl-FCGI BuildRequires: perl-File-Listing BuildRequires: perl-GSSAPI BuildRequires: perl-HTTP-Date BuildRequires: perl-HTTP-GHTTP BuildRequires: perl-HTTP-Message BuildRequires: perl-HTTP-Negotiate BuildRequires: perl-IO-Interactive BuildRequires: perl-IO-Socket-SSL BuildRequires: perl-IO-stringy BuildRequires: perl-JSON BuildRequires: perl-JavaScript-Minifier BuildRequires: perl-LWP-MediaTypes BuildRequires: perl-MIME-Tools BuildRequires: perl-Mail-IMAPClient BuildRequires: perl-Mail-POP3Client BuildRequires: perl-Mail-Tools BuildRequires: perl-Net-HTTP BuildRequires: perl-Net-IMAP-Simple BuildRequires: perl-Net-LDAP BuildRequires: perl-Net-SMTP-SSL BuildRequires: perl-Net-SMTP-TLS-ButMaintained BuildRequires: perl-Net-SSLeay BuildRequires: perl-SOAP-Lite BuildRequires: perl-Test-WWW-Selenium BuildRequires: perl-Text-CSV BuildRequires: perl-Text-Diff BuildRequires: perl-TimeDate BuildRequires: perl-URI BuildRequires: perl-URI-urn BuildRequires: perl-WWW-RobotRules BuildRequires: perl-XML-FeedPP BuildRequires: perl-XML-TreePP BuildRequires: perl-YAML BuildRequires: perl-devel BuildRequires: perl-libwww ## AUTOBUILDREQ-END BuildRoot: %{_tmppath}/%{name}-%{version}-root Requires(pre): httpd Requires: perl-Apache-Reload Requires: perl-Apache-Clean Requires: perl-DBD-mysql Requires: perl-Net-DNS Requires: perl-YAML-LibYAML Requires: perl-Crypt-SSLeay Requires: perl-Encode-HanExtra Requires: perl-GD Requires: perl-GD-Text Requires: perl-GD-Graph Requires: perl-JSON-XS Requires: perl-PDF-API2 Provides: perl(HTML::Safe) %description OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. %prep %setup -q -n otrs-%{version} #%patch0 -p1 %define _use_internal_dependency_generator 0 %define __find_provides %{_builddir}/otrs-%{version}/find_provides.sh cat > %{_builddir}/otrs-%{version}/find_provides.sh <<_EOF #! /bin/sh grep -v %{buildroot}/opt/otrs/Kernel/cpan-lib | \ %{_prefix}/lib/rpm/find-provides %{buildroot} %{_target_cpu} _EOF chmod +x %{_builddir}/otrs-%{version}/find_provides.sh %define __find_requires %{_builddir}/otrs-%{version}/find_requires.sh cat > %{_builddir}/otrs-%{version}/find_requires.sh <<_EOF #! /bin/sh %{_prefix}/lib/rpm/find-requires %{buildroot} %{_target_cpu} 2>/dev/null # | #while read line; do # [ ! -f %{buildroot}/opt/otrs/\$line ] && echo "\$line" #done _EOF chmod +x %{_builddir}/otrs-%{version}/find_requires.sh %build %install [ "%{buildroot}" != / ] && rm -rf "%{buildroot}" install -d -m 0755 %{buildroot}/opt/otrs cp -a * %{buildroot}/opt/otrs/ cd %{buildroot}/opt/otrs/ cp Kernel/Config.pm.dist Kernel/Config.pm cd Kernel/Config for foo in *.dist; do cp $foo `basename $foo .dist`; done cd ../../var/cron for foo in *.dist; do cp $foo `basename $foo .dist`; done cd ../.. # check if all needed modules are installed perl -cw bin/cgi-bin/index.pl perl -cw bin/otrs.PostMaster.pl # web server configuration install -d %{buildroot}%{_sysconfdir}/httpd/httpd.d # install initscript install -D -m0755 %{SOURCE1} %{buildroot}%{_initrddir}/otrs # Don't package those files rm -f %{buildroot}/opt/otrs/{find_provides.sh,find_requires.sh} %if "%{?servername}" != "" cat > %{buildroot}%{_sysconfdir}/httpd/httpd.d/%{servername}.conf << EOF %else cat > %{buildroot}%{_sysconfdir}/httpd/httpd.d/%{name}.conf << EOF %endif ScriptAlias %{scriptaliasdir} %{installdir}/bin/cgi-bin/ Alias %{aliasdir} %{installdir}/var/httpd/htdocs/ Perlrequire %{installdir}/scripts/apache2-perl-startup.pl PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 %{installdir}/index.pl SetHandler perl-script SetOutputFilter INCLUDES PerlOutputFilterHandler Apache::Clean PerlResponseHandler ModPerl::Registry Options +ExecCGI +Includes PerlOptions +ParseHeaders PerlOptions +SetupEnv Require all granted Order allow,deny Allow from all AllowOverride All Require all granted Order allow,deny Allow from All %if "%{?servername}" != "" %if "%(dirname %installdir)" != "%{serverdir}" %{?adminmail:ServerAdmin %adminmail} DocumentRoot %{installdir}/var/httpd/htdocs/ ServerName %{servername} ErrorLog %{serverlogdir}/%{servername}-error_log CustomLog %{serverlogdir}/%{servername}-access_log common %endif %endif EOF rm -f %{buildroot}/opt/otrs/bin/otrs.WebServerInstaller.pl rm -f %{buildroot}/opt/otrs/bin/otrs.Scheduler4winInstaller.pl rm -f %{buildroot}/opt/otrs/Kernel/cpan-lib/URI/file/Win32.pm rm -f %{buildroot}/opt/otrs/bin/otrs.Cron4Win32.pl rm -f %{buildroot}/opt/otrs/bin/*4win.pl %clean [ "%{buildroot}" != / ] && rm -rf "%{buildroot}" %pre if [ $1 -eq 1 ]; then /usr/sbin/groupadd otrs -g %{otrs_groupid} 2>/dev/null /usr/sbin/useradd -u %{otrs_userid} -c 'OTRS user' -d /opt/otrs -g otrs -G apache \ -s /bin/false otrs 2>/dev/null fi exit 0 %post if [ $1 -eq 1 ]; then # new install systemctl -q daemon-reload /sbin/chkconfig --add otrs /sbin/service otrs start fi if [ $1 -ge 1 ]; then /opt/otrs/bin/otrs.SetPermissions.pl /opt/otrs --otrs-user=otrs \ --otrs-group=apache --web-user=apache --web-group=nobody /opt/otrs >/dev/null fi exit 0 %preun if [ $1 -eq 0 ]; then /usr/sbin/groupdel otrs 2>/dev/null /usr/sbin/userdel otrs 2>/dev/null # erase /sbin/chkconfig --del otrs /sbin/service otrs stop fi exit 0 %files %defattr(-,root,root) %{_initrddir}/otrs %if "%{?sitename}" != "" %config(noreplace) %{_sysconfdir}/httpd/httpd.d/%{servername}.conf %else %config(noreplace) %{_sysconfdir}/httpd/httpd.d/%{name}.conf %endif %attr(755,otrs,otrs) /opt/otrs %config(noreplace) /opt/otrs/Kernel/Config.pm %config(noreplace) /opt/otrs/Kernel/Config/GenericAgent.pm %doc COPYING %changelog * Sun Nov 20 2016 Silvan Calarco 4.0.19-1mamba - update to 4.0.19 * Tue Jun 09 2015 Automatic Build System 4.0.8-1mamba - automatic update by autodist * Sun Apr 05 2015 Automatic Build System 4.0.7-1mamba - automatic update by autodist * Sat Mar 28 2015 Automatic Build System 4.0.6-1mamba - automatic update by autodist * Tue Feb 17 2015 Automatic Build System 4.0.5-1mamba - automatic update by autodist * Wed Jan 14 2015 Automatic Build System 4.0.4-1mamba - automatic update by autodist * Tue Dec 16 2014 Automatic Build System 4.0.3-1mamba - automatic update by autodist * Fri Jul 18 2014 Automatic Build System 3.3.8-1mamba - automatic update by autodist * Mon Jun 23 2014 Automatic Build System 3.3.7-1mamba - automatic update by autodist * Wed May 28 2014 Silvan Calarco 3.2.16-2mamba - added missing perl requirement checked with /opt/otrs/bin/otrs.CheckModules.pl * Wed May 28 2014 Silvan Calarco 3.2.16-1mamba - update to 3.2.16 - fix SetPermissions script name in post script * Mon Aug 12 2013 Automatic Build System 3.2.9-1mamba - automatic update by autodist * Sun Jun 23 2013 Automatic Build System 3.2.8-1mamba - automatic version update by autodist * Tue May 28 2013 Automatic Build System 3.2.7-1mamba - automatic update by autodist * Sun Apr 14 2013 Automatic Build System 3.2.5-1mamba - automatic version update by autodist * Thu Mar 21 2013 Automatic Build System 3.2.3-1mamba - automatic version update by autodist * Wed Feb 20 2013 Automatic Build System 3.2.2-1mamba - automatic version update by autodist * Fri Sep 14 2012 Automatic Build System 3.1.10-1mamba - automatic version update by autodist * Tue Aug 07 2012 Automatic Build System 3.1.8-1mamba - automatic version update by autodist * Mon Oct 03 2011 Automatic Build System 3.0.10-1mamba - automatic version update by autodist * Mon Jul 25 2011 Automatic Build System 3.0.9-1mamba - automatic version update by autodist * Wed Jun 08 2011 Silvan Calarco 3.0.8-1mamba - update to 3.0.8 * Thu May 12 2011 Automatic Build System 3.0.7-1mamba - automatic update by autodist * Wed Nov 10 2010 Automatic Build System 2.4.9-1mamba - automatic update by autodist * Wed Sep 22 2010 Automatic Build System 2.4.8-1mamba - automatic update by autodist * Tue Apr 27 2010 Automatic Build System 2.4.7-1mamba - automatic update by autodist * Tue Jan 26 2010 Automatic Build System 2.4.6-1mamba - automatic update by autodist * Fri Oct 02 2009 Automatic Build System 2.4.4-1mamba - automatic update by autodist * Tue Aug 18 2009 Automatic Build System 2.4.3-1mamba - automatic update by autodist * Tue Aug 04 2009 Automatic Build System 2.4.2-1mamba - automatic update by autodist * Wed Jul 22 2009 Automatic Build System 2.4.1-1mamba - automatic update by autodist * Wed Mar 18 2009 Silvan Calarco 2.3.4-4mamba - disable internal dependency generator to avoid provide conflicts for several perl packages * Sun Mar 15 2009 Silvan Calarco 2.3.4-3mamba - added initscript for setting cron jobs * Sat Mar 14 2009 Silvan Calarco 2.3.4-2mamba - added support for SSI via perl-Apache-Clean * Fri Mar 13 2009 Silvan Calarco 2.3.4-1mamba - package created by autospec